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Toys-Games.co.uk

Returns and Refund Policy

Please read all terms, conditions and policies carefully. If you do not agree to any of the terms and conditions, privacy policy, terms of sale, return terms, refund terms, shipping or any terms and policies - please do not use this website. By using this website and its services you agree to all terms, conditions and policies.

 

General Terms

You must examine the Goods upon arrival. By signing on receiving and / or accepting the delivery of the Goods to you, you consent that you have examined the Goods and it is not faulty, damaged or not as described. And the Goods are in the physical possession of you or anyone you have identified as the person authorized by you to take delivery of the Goods at the address you provided during the order process.

Delivery confirmation provided from the shipping company is considered proof of receiving and accepting the delivery of the Goods to you.

You must notify us via email (wecare@toys-games.co.uk) of any claims or damages regarding your order within 24 hours of receiving the delivery of the Goods to you.

To return your product, you should email us first. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with no signs of usage.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To complete your return, we require a receipt or proof of purchase.You need to contact us via email (wecare@toys-games.co.uk.) and request the return.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wecare@toys-games.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective, faulty or damaged. If you need to exchange it for the same item, send us an email at wecare@toys-games.co.uk.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should email us first. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Return address may be different than the company registered address.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item to us, you should consider using a trackable shipping service and / or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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